How can I book tours and activities?

When you have found the tour you are looking for, select for how many people you are booking for and press “show availability”. The total price will then be displayed, then press “continue booking” to proceed to the payment page. Fill out your name, email and nationality and put in your credit card details. Once everything is in order press “submit booking” to complete your payment.

 

How do I edit/change my booking?

If any details of your booking needs to be altered, such as date of departure, number of travelers, send an email to info@conbeo.com and our team will assist you right away.

 

Do I get charged right away?

Yes, your credit card will be charged in full for the price of the service you purchase on the platform.

 

Does ConBeo operate the tours?

ConBeo does not operate any of the products being sold on the platform, ConBeo is a market platform for tour operators dedicated to giving you the best overview possible of tourism services available in Vietnam. You can see the name and contact details of your tour provider on your booking voucher sent directly to your email.

 

What happens if my tour gets cancelled?

In case of cancellations due to weather or other unforeseen circumstances, you will be directly notified via email. Contact us at info@conbeo.com to either re-schedule your tour or request a full refund.

 

How will I receive my ticket?

When you have completed the booking process, an electronic ticket will appear on your screen that you can print out. You will also get an email with information on the tour you booked. This email is also a voucher.

 

Are meals included?

Under “tour details” you will be able to see if it mentions that meals are included

 

Do I need to bring anything for the tour?

All that is required is a copy of your booking voucher printed out or viewable on your smartphone/tablet. No official government ID’s are required to join a tour.

 

What currency do you charge in?

All transaction are done through USD.